FAQs

ORDERS:

How to order:
After you’ve added items to your cart:

1. Click on the ‘Shopping Bag’ icon and proceed to Checkout.

2. Enter all required shipping and billing details.

3. Click on ‘Continue to Payment Method’ and choose your method.

4. Click ‘Confirm Order’ and check your email/SMS for updates.

Didn’t get a Sales Email?
Check your spam/junk folder. Still missing? Call Customer Service at +92 341 1492205.

Is adding to cart enough to reserve my item?
No. Items are only reserved after order confirmation at checkout.

How will I know my order is confirmed?
You will receive an Order Update Email. If not, contact us at muh099tiktok@gmail.com.

Where can I track my order?
Login to your Dashboard → go to Order History → see current status.

Order status meanings:

• Payment Pending Authorization – Awaiting gateway approval.

• Payment Authorized, Order Processing – Processing now.

• Order Shipped – Your item is on the way.

• Order Fulfilled – You’ve received the item.

• Order Cancelled – The order has been canceled.

Order ID vs. Tracking ID?
Order ID is for identifying your order; Tracking ID lets you follow the delivery status.

Can I make changes to an existing order?
No, changes can’t be made once the order is processed.

Can I order via WhatsApp/Call/Messenger?
Yes. Just share the product code, color, and size via WhatsApp/call.

PAYMENTS:

What payment options are available?

• Cash on Delivery (COD) – Pakistan only

• Bank Transfer (IBFT) – Pakistan only

Is card payment safe?
Yes. All data is encrypted and handled by authorized staff only.

What if my payment fails?
Check your card details. If money is deducted, a refund is processed in 7 business days. For help, email muh099tiktok@gmail.com or call +92 341 1492205.

COD Conditions:
At checkout, select Cash on Delivery. Pay only the amount on the courier’s original receipt.

Is COD available internationally?
No, COD is for Pakistan only.

How to pay via Bank Transfer?
Choose Bank Transfer at checkout → transfer within 24 hours → send screenshot + order ID to our WhatsApp or email → wait for verification.

Can billing and shipping addresses differ?
Yes. Tick ‘Use a different billing address’ at checkout if needed.

Is advance payment required for COD?
No, just pay the full amount on delivery.

DELIVERY:

What is the delivery time?

• Local: 5–7 working days

• International: 10–15 working days
  Orders are processed within 24 hours.

Delivery charges:

• Free nationwide shipping on orders above Rs. 2,000

• Free international shipping on orders above $200 (except SALE/Clearance/Home products)

Do prices include shipping?
Shipping is calculated separately at checkout.

What if my cart has SALE or HOME items?
Free international shipping does not apply if any item is SALE or HOME category.

Who pays VAT & customs for international orders?
Customers bear all applicable customs/VAT.

How to check delivery status?
You’ll get a Tracking ID via SMS/Email. Use it on the courier’s website or visit Track Your Order.

Which couriers do you use?

• Local: Courier-X

• International: TCS, Call Courier, Trax, TPL, BlueEX, Swyft, DHL, etc.

How many delivery attempts?
Two. If both fail, the parcel is returned.

Can I change my delivery address after ordering?
Yes, before dispatch only. Call +92 341 1492205 immediately.

Do you deliver to India?
No, not currently due to government restrictions.

SECURITY:

Why is personal info required?
It is essential for safe electronic transactions.

Is my data safe?
Yes, your information is secured at The Bag Story.

Will I get a security email every time?
Only if a new card is used or additional verification is needed.

What are cookies?
Cookies store preferences for a better user experience.

If my card is used fraudulently?
Contact muh099tiktok@gmail.com immediately. If the order isn’t shipped, we’ll help with a refund.

Note: Please do not accept the parcel if it appears opened or tampered with.