Delivery Policy

Delivery Time

The estimated average delivery time (after the order is dispatched) across Pakistan is 3 to 7 working days for major cities. For remote areas, delivery may take longer.

Please ensure you are available on the provided contact number so our team can coordinate with you efficiently.
Timely delivery depends on the availability of articles and confirmation of the order.

International Delivery

  • The estimated dispatch time for international orders is 3 to 7 working days after the order has been confirmed.

  • Delivery time may vary based on the destination country.

  • The Bag Story will not offer refunds if the consignee cancels the order after it has gone "in process."

  • If the customer refuses to receive the order, they will be responsible for the shipment cost and customs charges.

Payment Through Cards

To ensure a safe and secure shopping experience, we may request payment verification in some cases. This verification may be conducted via call or email based on bank requirements to avoid fraudulent transactions.

The Bag Story reserves the right to cancel orders if the payment is declined by your authorized payment institution.

Delivery Charges

Delivery charges for international shipments vary depending on the country, city, and locality.

To view shipping costs:

  1. Select any product.

  2. Proceed to checkout.

  3. Enter your delivery address to see the estimated charges.

Note:

  • Customs duties or VAT (Value Added Tax), if applicable, will be charged at the time of delivery and must be paid by the customer.

  • These charges are collected by the courier service, not by The Bag Story.

Track Your Order

Once your order is dispatched, you will receive a tracking number via email or SMS.

  • You can track your order using the courier’s official website, which will be mentioned in your dispatch email.

  • If you do not receive tracking updates, contact us:

📧 Email: muh099tiktok@gmail.com
📞 Call/WhatsApp: +92 3411492205

The Bag Story is not responsible for delays caused by third-party courier or postal services.